IT Specialist

Primary

• Answer technical calls and assist end users
• Analyze repair desktop and laptop computers running Windows and MAC  OS’s
• Set up new computers and peripheral devices.
• Create and distribute networks and related hardware.
• Add/remove and troubleshoot various software applications
• Install and troubleshoot networked peripherals.

Secondary

• Produce documentation for all IT resolutions and write up user instructions for reference and training purposes as needed.
• Perform miscellaneous job-related duties as assigned from IT director or Pastors
• Must be available for all events requiring IT support and after-hour projects.
• Train end users as needed.

Requirements

• 3-4 years of related experience
• Strong interpersonal and communication skills
• Customer-service oriented
• Able to learn new technology
• Experience troubleshooting Level I technical issues
• Technical troubleshooting and analytical skills
• IT systems/LAN administration experience
• Strong background with Windows 10 desktops and a Windows network environment
• Proficient using Microsoft Office products, including Outlook, Word, etc.
• Microsoft Office 365, Google Classroom.
• Active directory user and computer administration helpful.
• Willing to take courses to advance self-worth, as related to your job.