Primary
• Answer technical calls and assist end users
• Analyze, repair, and upgrade desktop and laptop computers running Windows and MAC operations systems
• Set up new computer systems and peripheral devices upon requests
• Install, configure, and troubleshoot network switches, including WLAN devices
• Add/remove and troubleshoot various software applications
• Install and troubleshoot various network and local printer issues
Troubleshoot computers
• Return all phone calls, emails, and texts within 24 hours

Secondary
• Produce documentation for all IT resolutions and write up user instructions for reference and training purposes as needed
• Perform miscellaneous job-related duties as assigned from IT director or pastors
• Be available outside and onsite for all events requiring IT support and after-hour projects
• Install, configure, and implement various network software and hardware applications
• Assist support LANs, WANs, internet, and intranet systems

General duties
• Troubleshoot and resolve any reported network problems and desktop operating systems in a timely manner
• Assist IT director and team to ensure all software systems and the network infrastructure are up and running (minimize downtime)
• Train end users on systems and applications

Requirements
• 3-4 years of related experience
• Strong interpersonal and communication skills
• Customer-service oriented
• Able to learn new technology
• Experience troubleshooting Level I technical issues
• Technical troubleshooting and analytical skills
• IT systems/LAN administration experience
• Ability to learn new IT and networking systems quickly
• Strong background with Windows 10 desktops and a Windows network environment
• Proficient using Microsoft Office products, including Outlook, Word, etc.
• Active directory user and computer administration helpful
• Willing to take courses to advance self-worth, as related to your job